Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a listing? This page covers how to reach us and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and aim to respond within a couple of working days. Send your message to [email protected]

If you're writing about a specific site, bonus, or piece of information on the page — say a payout time, a wagering requirement, or a licensing detail — please tell us exactly which page and which detail you mean. It helps us check it properly and respond with something useful rather than generic.

What We Can Help With

• Review and ranking questions — If you're unsure why a casino sits where it does in our rankings, or want more detail on how we scored a factor like payout speed or coin support, ask us directly.
• Corrections — Crypto casinos change their bonus terms, supported coins, and licensing status fairly often. If you've noticed something on the site that's out of date, we want to know so we can verify and fix it.
• No-KYC and verification questions — A lot of readers write in asking how "no KYC" actually works at a given operator, or whether a site's low-verification play still involves some checks at withdrawal. We're happy to clarify what we found during research, though we can't advise on bypassing any site's own verification, geoblocking, or anti-money-laundering checks — that's not something we'll help with.
• General feedback — Suggestions for casinos to look at, coins to cover, or topics you think are missing.
• Partnership or commercial enquiries — If you represent an operator and want to discuss a listing, note that our rankings are not for sale; commission from any operator we link to does not affect where it's placed.

Before You Write In — A Few Things Worth Knowing

We're a review and comparison site, not a casino, a wallet provider, or a support desk for any operator we cover. If you have an issue with a specific deposit, withdrawal, or account at one of the sites listed on BTC Casinos, that has to go to the casino's own customer support — we don't have access to any player's account and can't intervene in disputes.

Similarly, we can't give tax or legal advice. If your question is about how gambling winnings or crypto gains are taxed, or whether playing at an offshore site is permitted where you live, we'll point you toward general information, but you should confirm the specifics with a qualified tax or legal professional and check your own state's laws before you play.

A Note on Responsible Gambling

If you're reaching out because gambling has started to feel like a problem — for you or someone close to you — please mention that in your message. We can point you toward resources, but the most direct route is the National Problem Gambling Helpline at 1-800-GAMBLER, available at any time. Keep in mind that offshore crypto casinos often don't offer the same self-exclusion tools or player protections that state-regulated US operators do, so it's worth building your own limits before you start playing.

All content on this site, including this contact page, is intended for readers who meet the applicable legal age for gambling in their jurisdiction — 21+ in most US states, though some site minimums are 18+. If you're under that age, this isn't the site for you.

What Happens After You Send a Message

A real person reads and replies to every enquiry — we don't rely on automated responses to stand in for an actual answer. Most messages get a reply within two working days; it can take a little longer during busier periods, and we appreciate your patience if so.

If your message relates to something we've published on our page on trusted non-GamStop casinos in the UK, let us know that too — we can route it to the right part of the site.

Keeping Our Content Accurate

Crypto casino terms, licensing status, and bonus structures shift often, and we rely partly on reader feedback to catch changes we might have missed. If something you experienced doesn't match what we've written — about wagering requirements, payout speed, or anything else — tell us. We'd rather correct it than leave it standing.

Thank you for taking the time to get in touch. We look forward to hearing what's on your mind.